Public AI Chat for Websites

Yes, you have complete control over chat behavior. Use the "Disallowed Topics" configuration to specify subjects Public AI Chat should decline to discuss. You can also set custom terminology, control answer length, define brand voice, and specify audience characteristics to ensure Public AI Chat aligns perfectly with your organization's communication standards.

The AI determines the optimal moment to request visitor information based on engagement signals—typically after providing helpful answers or when detecting intent. You can configure lead capture settings including when to prompt, what information to collect (name, email, company), whether to offer meeting scheduling, and which team members receive notifications.

Voice chat is an optional feature that can be enabled in your Public AI Chat settings. When enabled, visitors can speak their questions (speech-to-text) and hear AI responses read aloud (text-to-speech), making Public AI Chat accessible for users who prefer voice interaction. Voice chat requires enabling the feature in your site settings and may incur additional usage costs.

If your documentation is stored in Clear Ideas, updates are automatic—the chat accesses the latest version immediately. For external documentation websites, you can use Clear Ideas Web Import to bring content into your site. Configure scheduled imports from your documentation site, and Public AI Chat will use the imported content on subsequent conversations.

Yes, comprehensive customization is available through your Public AI Chat settings. Set primary accent colors, choose light/dark theme modes, configure welcome messages and suggested questions. Add up to 4 quick links that appear in the Public AI Chat interface for easy navigation to important pages.

Public AI Chat maintains strong security through multiple layers: allowed origins control restricts which websites can access Public AI Chat, access key authentication prevents unauthorized access, all connections use HTTPS encryption, and audit trails track all interactions for compliance and monitoring.

You can configure up to 10 notification recipients who will receive email alerts when visitors provide their contact information. Each notification includes the visitor's details plus full conversation context, allowing your sales team to follow up with complete background on the visitor's interests and questions.

Yes, Public AI Chat is fully responsive and optimized for mobile devices. It automatically adapts its layout and positioning for smaller screens, and voice chat functionality works seamlessly on mobile devices with microphone access, making it accessible for visitors regardless of their device.

When the AI cannot find relevant information in your knowledge base, it will acknowledge this clearly rather than fabricating an answer. You can configure fallback behavior including suggesting alternative questions, offering to connect the visitor with a human representative, or capturing their contact information to follow up with a proper answer.

Yes, all chat interactions are logged for compliance and audit purposes. Usage metrics and conversation logs are available through Clear Ideas.

Public AI Chat includes AI-powered moderation that automatically interactions before responding. The moderation layer ensures responses remain professional, appropriate, and aligned with your brand standards. Combined with chat guardrails that keep responses focused on content that actually exists in your private data repository, this creates deterministic, reliable responses grounded in your approved materials—not hallucinated content.